CORONAVIRUS INFORMATION & AMENDMENT: Due to global impact of COVID-19, Bella Vita Travels has temporarily amended its booking and cancellation policies until further notice. Bella Vita Travels is currently offering that any trip booked through October 31, 2020, has the ability to be postponed and a credit applied (with the exception of any non-refundable services, taxes, and fees) towards a rebooked trip in 2021. Please note, Travelers do not have to determine their new 2021 travel dates at this time, but it must be taken by December 31, 2021.
PRODUCT: Bella Vita Travels offers custom-designed trip packages known as “Tailor-made Vacations”. Our tailor-made Vacations include all accommodations, transportation, tours and other special activities such as cooking lessons and wine tastings plus a designated travel specialist to assist and consult you throughout the trip planning process and during your travels. Our custom packages are sold at one price to our clients.
BOOKING PROCEDURE: When you are ready to proceed working with Bella Vita Travels, we require a completed booking form along with an itinerary planning fee. The itinerary planning fee is based on the number of travelers, destinations and intricacy of your trip. Your travel specialist specialist will provide you with the amount of this fee before moving forward with any trip planning. While this fee is non-refundable, it is 100% applied to the overall cost of your trip.
Once we have gathered the necessary information and your travel wish list, it usually takes us about one week to deliver a first draft itinerary for your review..
Upon approval of the itinerary (done via electronic signature), a deposit of 25-50% of total cost of the trip (minus the fee already paid) will be due. On occasion, we require a larger deposit, based on our supplier needs or hotel policies of upfront payment, and will advise you as early on in the trip planning process of what exactly the deposit will be.
The balance is due fully 90 days before arrival date. If bookings are made within 90 days of departure, full payment must be received immediately to secure and confirm a booking.
Only after the signed Booking Form and appropriate deposit (or full payment if within 90 days of trip) have been made and returned to Bella Vita Travels, will the booking be confirmed and final. The date of receipt of these documents will be deemed the date of booking. If payments are not made in a timely manner, Bella Vita Travels reserves the right to refuse to confirm the booking, or to impose a last minute fee to cover costs.
PAYMENT: Payments can be by credit card (Amex, Visa and MasterCard) and wire.
PRICING: The trips we create are bundled packages and therefore we do not provide a breakdown of costs. Our local suppliers often give us a bundled price for the services provided and so we do the same for our clients. Also, the budgeting process is quite extensive and complicated between exchange rates, multiple suppliers, banking fees, etc., it is much simpler for both parties to present one price to you the client.
VILLA RENTALS: Villa rentals are on exception to our normal booking procedure due to the different payment and cancellation policies of rental agencies and owners, and will be handled and paid for separately from the rest of the tailor-made vacation package.
TRAVEL PACKET: Upon receipt of your deposit, you will receive PDF copies of our country info kits which include helpful hints to traveling in those countries. Upon receipt of the balance, you will receive PDF copies of our destination kits for each place you will be visiting on your trip and which include our restaurant recommendations and “on your own” excursion ideas. Bella Vita is an eco-friendly company. If you prefer a hard copy of your itinerary and documents, we can do so at an additional cost.
Approximately 2-3 weeks before your trip, you will receive your final itinerary along with any tickets or vouchers, electronically through our travel itinerary app, Axus. You will be invited to download your final itinerary on the app and will have access to your itinerary on any of your desired devices.
CANCELLATION POLICY: Any party may cancel their booking at any time providing that they communicate the cancellation in writing to Bella Vita Travels. After a confirmed trip is cancelled the following conditions apply and without exception:
- In case of cancellation between booking and 91 days prior to your arrival date: Bella Vita will retain the deposit.
- In the case of cancellation between 90 – 61 days prior to your arrival date: 50% refund minus any banking fees and other non-refundable fees.
- In the case of cancellation between 60-31 days prior to your arrival date: 25% refund minus any banking fees and other non-refundable fees.
- In case of cancellation 30 days or less prior to your arrival date: 100% of the full cost of your trip will be charged.
- In case of cancellation of certain sites and events, temporary exhibits, soccer games or any other train or plane tickets, 100% cancellation fee will be applied.
- No refund for unused portions of the trip, cancellations made after the trip has begun or early departures for any reason.
CANCELLATION CHARGES FOR INTERNAL AIR: All internal air is 100% non-refundable at time of final payment (some exceptions may apply).
POSTPONEMENT OF TRIP: Postponing or rescheduling of a trip is considered on a case-by-case basis, but is in no way guaranteed and subject to the cancellation charges stated above. Any party wishing to postpone or reschedule a trip must communicate their request in writing to Bella Vita Travels.
INSURANCE: We strongly recommend you to buy travel insurance at the time of booking, in the event you must cancel and forfeit funds or in the unfortunate case of injury or loss. We can provide you with a comprehensive coverage plan which you will find here: BELLA VITA TRAVEL INSURANCE.
NECESSARY TRAVEL DOCUMENTS: Travelers are responsible for obtaining and carrying a valid passport. Many destinations require you to have at least 6 months left on your passport from the date of arrival in the country and pages free for Visa and immigration stamps. Bella Vita Travels does not accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a US citizen or holds a non US passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to delays, fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
AIRLINES: Each airline has specific rules and requirements in regards to baggage size, weight, and even design. It is the responsibility of the party to make sure that baggage brought on any flight adheres to the size, weight, and design requirements of the airline. Smaller planes or helicopters often require smaller and lighter baggage. Airlines will likely charge fees for baggage that exceeds weight and size requirements. On smaller planes and helicopters, oversized baggage or baggage that is too heavy may not be allowed on the flight for safety reasons. If any item, terms, or conditions of this document are found to be invalid or illegal, all other remaining items, terms, and conditions will still apply.
COMPLAINTS & REFUNDS: If a problem arises during the party’s vacation, please inform us immediately. Complaining at the time of the problem will likely yield the best results. It is, therefore, a condition of this agreement that the party communicates any problem and attempts to resolve any problem before departure directly with Bella Vita Travels as soon as the problem arises.
Any refunds will be evaluated on a case by case basis and if mutually agreed upon, processed within 30 days of receiving written notification of the cancellation. The refund will be by check in US dollars or wire transfer. Any complaint must be received at Bella Vita Travels’ address in writing.
LIMITED LIABILITY: Bella Vita Travels and/or its partners, subsidiaries and agents act only as an agent for the hotels, restaurants, airlines, bus companies, ship lines, owners or contractors providing accommodations, transportation providers, or other service providers (“suppliers”).
By acceptance of a tailor-made vacation package, the client agrees that Bella Vita Travels assumes no liability for any loss, injury or damage to a person or property, or otherwise any connection with any accommodations, transportation, or other service, resulting directly or indirectly from any acts of co-travelers, suppliers, nature, or dangers, delays, cancellations, and incidents related to the sea or weather conditions, health related problems before, after, or during the tour, fire, breakdown in machinery or equipment, acts of government or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, terrorist attacks, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or custom regulations, defaults, delays or cancellations or changes in itinerary or schedules, or from any causes beyond the control of Bella Vita Travels or for loss or damage resulting from insufficient, or improperly issued passports, visas or other documents, and that Bella Vita Travels assumes no liability sustained or incurred by a trip member as a result of any foreign causes and is not liable for defaults or breach of contract of those persons, suppliers, or companies not directly under the control of Bella Vita Travels. In some exceptions, Bella Vita Travels may host an excursion or activity, and the same acceptance applies to the client.